Please read the following Terms & Conditions which outline our obligations to you and your responsibilities to us.

You can make a booking online, over the phone or by completing a booking form.

Payment can be made by cash, cheque, money order, bank transfer or credit card.

You may pay in full, or pay a deposit of £100 or $200 to make a booking.

Upon receipt of any payment a confirmation receipt can be e-mailed or posted to you upon request.

Upon receipt of full payment a ticket and receipt will be posted to you and a confirmation e-mail will be sent to you.

Full payment must be received by ThaIntro no later than 28 days prior to departure.

If you are booking within 28 days of departure, full payment must be made at the time of booking.

If the balance is not received 28 days prior to the departure date, cancellation is assumed.

We understand that sometimes plans change.

So if, after you have made a booking, you wish to change your date of departure you can!

If you change your stat date more than 8 weeks before your start date it’s free.

Date changes within 4 weeks incur an administrative fee of £25 or $50.

If you wish to change your flight departure or return date you will be subject to the Terms & Conditions of your travel agent.

If you need to cancel your booking you must do so in writing (by mail or e-mail).

If you cancel your booking the following charges will apply:

- For cancellations received more than 28 days prior to departure the deposit will be lost.

- For cancellations received less than 28 days prior to departure full payment will be lost.

No cancellation fees will be waived or refunds given as a result of any of the following:

- Injury or sickness.

- Delayed, rescheduled or missed flights.

- Climatic, social or political problems.

However, you may be able to have any cancellation fees refunded by your Travel Insurance company - subject to their terms.

If ThaIntro need to cancel a trip due to circumstances beyond our control and you are unable to go at an alternative time, you will be entitled to a full refund.

We will not be responsible for the costs of any other travel arrangements affected due to our cancellation or rescheduling.

Refunds will be made to you within 14 days of any cancellation.

ThaIntro is not a Travel Agent. We act solely as a Tour Operator.

We work closely with the Group Bookings Department at Real Traveller in the UK and recommend them as Travel Agents.

All bookings with Travel Agents and Airlines are subject to the Terms and Conditions and Limitations of Liability imposed by them.

They will provide you with their own Terms & Conditions. We encourage you to read them.

You will need to have Travel Insurance that covers you for your ThaIntro week. Check out our Travel Insurance page for info.

Sometimes it rains in Thailand. So we might have to change the itinerary. If, due to circumstances beyond our control, we are unable to offer a particular activity, we will replace it with a different activity of equal or greater value.

ThaIntro will not be held responsible for any loss or theft of baggage or belongings. Travel Insurance is recommended for the entire time you’re travelling.

We know that everyone wants to have a good time.

All we ask is that you agree to comply with the authority and decisions of the ThaIntro Crew. We reserve the right to ask anyone who is deliberately not complying, or causing trouble, to leave the group.

In the event you are asked to leave the group no refund will be given and you will have no claim against ThaIntro.

We cannot be held responsible for any loss as a result of failure of any third-parties (including Airlines, Tour Operators & Hoteliers), however we will give every reasonable assistance in helping you to resolve any dispute.

The responsibility of ThaIntro as a Tour Operator is limited. We are not liable for any personal injury, death, damage, loss, accident or delay which may be occasioned either by reason of any defect in any vehicle, or through the acts of default of any company or person engaged in conveying you or carrying out the arrangements of the tour or otherwise in connection therewith.

We hate junk mail. So we won’t ever e-mail you unless it’s for a necessary, legitimate reason.

And we won’t give your e-mail address or personal information to anyone else. Cause that ain’t cool.

If you have any questions regarding our Terms & Conditions please feel free to contact us.

info@thaintro.com

ThaIntro (UK) Unit 1 City Business Centre, 2 Cattledown Road, Plymouth. PL4 0EG  Phone: 0845 3700 399 Email: info@thaintro.com

ThaIntro (Australia) 228 Coogee Bay Road, Coogee 2034 ABN: 15 107 054 822 Phone: (02) 9664 7000 Email: info@thaintro.com